FAQ

If I order today when will I get my products?
For UK orders if you place your order before 14:00 then you will receive the products the next working day, unless we are low of stock. If this is the case...
Sat, 25 Feb, 2017 at 10:51 AM
Do you ship outside the UK?
Yes we ship worldwide to any country, the shipping rate is calculated at the checkout.
Sat, 25 Feb, 2017 at 10:46 AM
Can I order over the phone?
Sorry we don’t take orders over the phone. The quickest and most secure way of ordering our products is to use the online shop. Please contact u...
Fri, 9 Sep, 2016 at 10:15 PM
Can I connect a TAP switch plate directly to a Loxone Miniserver or Loxone extensions?
Yes the digital outputs of the TAP range are designed to connect to the digital inputs of the Loxone Miniserver / Loxone Extensions, you can also connect ...
Sat, 25 Feb, 2017 at 12:14 PM
Does the TAP switch plate come with screws?
Yes the TAP switch plate comes with 2 screws. The switch plate also has holders for the screws to prevent loss when removing the plate for deco...
Fri, 9 Sep, 2016 at 10:20 PM
Can I paint over the back plate?
Yes you can paint over the back plate if you want to make the switch appear thinner, but it should only be a thin layer of paint around the edge o...
Fri, 9 Sep, 2016 at 10:21 PM
I want to use the 8th wire of the CAT cable for something else, does the TAP range require a GND?
Yes, to power the electronics inside the switch plate the switch requires both 5-30V and GND to operate.
Fri, 9 Sep, 2016 at 10:21 PM
If I just want to use the temperature sensor on the TAP switch plate, can I just connect to the GND and 1-Wire output?
No, the minimum that you will need to connect is GND, 5-30V power and 1-wire as the 1-wire device is powered from the 5-30V supply for maximum reliability...
Sat, 25 Feb, 2017 at 10:57 AM
Can I connect two digital outputs together so they trigger the same digital input?
Yes the switch plate is designed that so you can connect multiple digital outputs from one or more TAP switch plates to the same digital input.
Fri, 9 Sep, 2016 at 10:22 PM
My switch plate does not work what should I do?
Please do the following: 1) Check that the switch plate has power by checking that the green LED on the back of the switch plate lights up. 2) ...
Sat, 25 Feb, 2017 at 10:59 AM